Privacy Policy

Privacy Policy

Your privacy matters. This policy explains how I keep your information safe and respect your rights.

How I Protect Your Data

I take your privacy seriously. Your information is stored securely, whether in paper form or electronically, and is only accessed by me. I never share your details without your consent, unless I’m required to by law or there is a serious risk of harm. I keep your data only for as long as necessary to provide my services or meet legal and professional requirements, after which it is safely deleted or destroyed.

Data Controller

You Matter Counselling Practice Tonya (Trading as You Matter Counselling)

Collected Personal Data

When you contact me or use my services, I may collect:

Your name

Email address

Phone number

Any information you choose to share in your message or during sessions (for example, details about your situation or support needs)

Purpose of Collecting Data

I collect and use your personal data to:

Respond to your enquiries

Arrange and provide counselling sessions

Maintain accurate records for professional and legal purposes

Send you information you’ve requested (such as appointment confirmations)

I will never sell or share your personal data with third parties for marketing purposes.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data I hold about you

Ask for corrections to inaccurate information

Request deletion of your data (where legally possible)

Restrict or object to how your data is used

Make a complaint to the Information Commissioner’s Office (ICO) ZB953356 if you’re concerned about how your data is handled

Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Tonya You Matter Counselling Practice Email: hello@youmattercounselling.org Location: Near Market Deeping, PE6, United Kingdom